Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Guarantee

  • Our customer support Department is on–line round the clock to handle all of your help inquiries. Every single ticket you send to us shall be addressed within maximum 1 hour. If your issue demands the help of one of our administrators, we are going to send the ticket to the technician on shift and will let you know that the situation will soon be resolved.

  • Top quality support service

  • Top–quality Tech Assist Service

  • We provide you with round the clock technical support via a lightning fast ticket program incorporated into your Control Panel. You may write to us all the time about any of the packages that come installed in advance on the virtual server, such as the desired OS, the server management panel and our custom created Online Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • An extensive and regularly updated articles base is incorporated into our custom–built Online Control Panel. It gives you quick tips about how to carry out all the fundamental site supervision duties. The Help area presents descriptive how to tutorials and step by step video courses. You can gain access to the Help area by clicking the Help or Video buttons in the right side of each Control Panel section.