Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help section incorporated into our Online Control Panel features a selection of help articles and frequently asked questions. Aimed towards fixing any common problem that you could possibly stumble upon, they are contributed by our support team of practiced technicians.

  • Top quality support service

  • Tutorial Video Clips

  • For all of you who would rather learn how to troubleshoot a regularly experienced problem by watching a video tutorial, we’ve added a collection of video tutorials to our Online Control Panel. All the training videos are short and simple to comprehend. They offer visual presentations of various website management operations.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 help desk service and a 60–minute ticket response guarantee. Our seasoned techs will be available to you 24 hours a day to attend to your questions and to take care of any problem that you could possibly come across. Simply send a customer support ticket from the Help section and we’ll respond back to you within a minute.