Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
Each assistance request you submit to us will be replied to within maximum 1 hour. If your ticket or e–mail requires additional assistance from an administrator, we will timely forward it and leave a comment to let you know that your case is being examined. If you make use of our Optional Admin Services package, all of the services included there will be carried out at a time of your choosing.
A First–Rate Client Care Service
- We’ll be available to you 24x7 to reply to any questions that you may have about our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require assistance with server administration procedures, you can have a glance at our Optional Admin Services package, which includes backup disk storage space, Operating System updates every week, server monitoring and rebooting services, plus software installation and troubleshooting services.
A User–Friendly Help Section
We have equipped our Online Control Panel with a fully detailed knowledge base, which offers comprehensive explanations of its features and functionalities. What’s more, we have made exhaustive video tutorials that will further reveal to you how to perform a certain operation or troubleshoot a frequently experienced issue. All the how–to articles and the video tutorials are readily accessible from every section of the Online Control Panel through the Help and Videos buttons in the upper right corner.