If you ever have any inquiries in regards to your web hosting plan or if you experience a problem with your sites, you will need to touch base with the web hosting provider’s customer support team. It may not matter how promptly they’ll respond when you've got a question of a general nature, but an issue like a failed app update, for example, may result in your site becoming damaged or unreachable online. And the longer you have to wait for the support team to lend a hand, the longer the website will be offline. In case you offer services or goods online, any outage will influence your site damagingly and you can lose existing or potential clients. Lots of hosting providers, especially resellers, reply to support tickets and e-mails within 24 hours, but in the online space this is much too long, as customers will rarely return to a website that is not working properly over lengthy spans of time.