If you ever have any inquiries in regards to your web hosting plan or if you experience a problem with your sites, you will need to touch base with the web hosting provider’s customer support team. It may not matter how promptly they’ll respond when you've got a question of a general nature, but an issue like a failed app update, for example, may result in your site becoming damaged or unreachable online. And the longer you have to wait for the support team to lend a hand, the longer the website will be offline. In case you offer services or goods online, any outage will influence your site damagingly and you can lose existing or potential clients. Lots of hosting providers, especially resellers, reply to support tickets and e-mails within 24 hours, but in the online space this is much too long, as customers will rarely return to a website that is not working properly over lengthy spans of time.
One-Hour Response Guarantee in Shared Web Hosting
If you are using any of our shared web hosting plans and you have a question or experience a certain complication, you can get in touch with us 24x7 by opening a client support ticket or by writing an email and we’ll make sure that you receive an answer in less than one hour. In case the issue can be resolved, we’ll do it before we reply to you, whilst in case there’s something that you have to do on your end, we’ll provide you with all the necessary details – what workable solutions to try, what settings to check, etc. Typically, you will get a response within 30 minutes max, which implies that waiting for hours and hours or even for more than a day to receive help is something inconceivable. Our sixty-minute reply guarantee applies to any query that you might have – billing, technical or general.