A live chat is one of the several channels of communication provided by some website hosting providers as a part of their support service. Determined by the service provider, the chat can be used for pre-sales, billing and/or technical support. This way of contact is quicker in comparison to a support ticket and it makes it much more unlikely to misunderstand or misspell something compared to a call with an agent. What's more, when the issue that you experience requires some time to be examined and resolved, you'll be able to do something different in the meantime instead of just waiting, as you would have to do when you call. You can also use a live chat assistance service absolutely free provided that you have world wide web access even when your website hosting provider is situated in a different country and they don't have a local phone number that you can call.
Live Chat Support in Shared Web Hosting
As we consider the fact that many problems can be resolved if you speak to a live person, we provide a live chat service for all of our potential and active customers. Our chat is accessible every day and our support representatives will assist you with a wide range of questions and problems. In case you aren't our customer yet, you'll be able to learn more about our shared web hosting packages and the website hosting environment in general so as to be certain that your sites will run efficiently on our servers. If you already have an account and you've got some questions or you encounter any kind of troubles with any of our solutions, you can join us on the live chat and we will provide you with the required info or help you troubleshoot the issue. You will need to open a support ticket for some issues which need longer time or the expertise of a sysadmin, still for the majority of common issues you can get help on the spot.