There are different ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a trouble ticket system. It is the least complicated form of correspondence for a number of reasons. In the event that no support team representative is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will invariably hit home. Additionally, you can copy ‘n’ paste large pieces of information without needing to worry about typos, and if a specific problem requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in one place, so each party can always see the comments written by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re typically separate from the web hosting platform, which implies that if you have to provide info or to follow guidelines, you will have to use at least two different admin consoles and this number can increase if you wish to manage a couple of domain names. Moreover, a lot of hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a reply.