There are different ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a trouble ticket system. It is the least complicated form of correspondence for a number of reasons. In the event that no support team representative is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will invariably hit home. Additionally, you can copy ‘n’ paste large pieces of information without needing to worry about typos, and if a specific problem requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in one place, so each party can always see the comments written by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re typically separate from the web hosting platform, which implies that if you have to provide info or to follow guidelines, you will have to use at least two different admin consoles and this number can increase if you wish to manage a couple of domain names. Moreover, a lot of hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a reply.
Integrated Ticketing System in Shared Web Hosting
In stark contrast to what you may find with many other web hosting companies, the ticketing system that we use with our shared web hosting plans is an indivisible part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to memorize several logon credentials, as you will be able to manage both your tickets and the web hosting account itself in one single place. So, if you have a question or chance upon a predicament, you can touch base with our help desk support team on the spur of the moment. Our system offers a smart search mechanism. This implies that even in case you have posted a plethora of tickets over the years, you’ll be able to find the one that you need without hassle. Additionally, you can check knowledge base guidelines for dealing with commonly encountered complications.