Many individuals who start using their 1st web hosting account, or switch companies, normally have inquiries in regard to how particular tasks are done or confront obstacles when setting up various things such as emails, website settings, and so on. Because of this, many hosting providers have compiled documentation with common questions and problems in order to help their clients obtain info quickly and seamlessly. Consequently, the help desk support staff members can focus on actual problems that some clients may be facing, since the solution for the smaller things will be available on the World Wide Web and clients can resolve them without having to get in touch with the customer care staff. Having thorough documentation is truly important, particularly for new clients with no prior experience whatsoever, because the web hosting service entails heaps of features and lots of individuals can become baffled about what to do. A good information repository can both help you accomplish the tasks that you wish and discover how the web hosting service works as a whole.
Extensive Online Documentation in Shared Web Hosting
If you have purchased your very first shared web hosting package from our company or have transferred your website over to us, you will get accustomed to our services and our in-house created Hepsia hosting Control Panel very quickly thanks to the fact that we have prepared a thorough knowledge base where you can find all the info that you will ever need – both general info in regards to the hosting service as a whole and more concrete info about the different functions that you can use and the challenges that you could encounter. The articles themselves are located in two places. The whole article list can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different features in each section of the Control Panel as well. You can acquaint yourself with how to accomplish virtually everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles include exhaustive instructions, so you’ll never get perplexed on account of an unclear text. Surely, if you come across a more specific obstacle and you can’t find anything about it in our knowledge base, you can touch base with our customer support staff 24-7.