24/7 Customer Support
Why is the provision of an efficient customer support service vital on today?s Internet hosting market? Which are the traditional customer support channels?
Being able to contact your shared web hosting company when you have any kind of questions or experience any troubles is quite important and how quickly they'll respond and take action is usually crucial, particularly if your web site is business-oriented, as longer downtime could mean losing potential customers. The support solutions are, in addition one way to recognize actual suppliers from resellers. The second in most cases respond only to email messages or support tickets and you may have to wait for a whole day or more in order to get a response. In case the issue involves several replies, you'll end up losing a few days to get a problem resolved. With a genuine and trustworthy hosting provider, you should be in a position to get in touch with the support team at any time and receive an instant response no matter what the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Web Hosting
Our shared web hosting plans
offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our website hosting services before you make an order or you are a current client and you have a question or some issue, you're able to contact us any time, which includes holidays and weekends. We have numerous channels to get in touch with us - several telephone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical matters or any issues which need extra time to investigate and resolve. Unlike a number of other web hosting providers, our trouble tickets come with a warranted maximum response time of just one hour, therefore no matter what your problem is, it will be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in VPS Servers
In case you acquire a VPS server
from us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local telephone numbers in the United States of America, Great Britain and Australia as well as a live chat service. When you're an active customer and you want help with a technical issue that requires additional time to investigate or resolve, you'll be able to open a ticket through your billing account or you can send an e-mail and we'll handle the issue and send you a response within one hour. The answer time is warranted 24/7, including weekends and holidays, still for the vast majority of problems it takes a maximum of 30 minutes to receive assistance. Our support service covers the VPS and all the pre-installed software it comes with, so if you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server
through us, you are able to contact us at any time using different channels and the maximum time that you will have to wait for an answer is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we can assist you with anything related to the apps which are pre-installed on your server. To get in touch with us about a technical matter, you'll be able to open a ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of basic questions or you'd like to know more about our website hosting solutions before you order, you can use our live chat or you can call one of the local numbers that we have in different countries around the globe. When you'd like to receive help with third-party software that you can't install or manage properly, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.